These Terms and Conditions (the “Terms”) form a binding agreement between you and Lancer (Pty) Ltd (“Lancer”, “we”, “us”, or “our”) and govern your access to and use of the Lancer mobile application, our website at getlancer.co.za, and all related services (together, the “Services”).
Please read these Terms carefully. By creating an account or using the Services, you confirm that you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.
Lancer is an online marketplace and venue that allows clients (“Clients”) to discover and connect with independent service providers (“Providers”) for local services. Providers are independent third parties and are not employees, agents, partners, or representatives of Lancer.
Any contract for services is solely between the Client and the Provider. You use the Services and deal with other users at your own risk.
To support trust and safety, Providers may complete identity verification, which can include submitting a government-issued ID, a verification selfie, and (optionally) a police clearance certificate. We handle this information as described in our Privacy Policy.
A “verified” badge means a Provider has completed our verification steps; it is not a guarantee of a person’s identity, character, qualifications, or the quality or safety of their services. You must still use your own judgement when dealing with other users.
“User Content” means anything you submit, post, or transmit through the Services, including profiles, gigs, messages, images, voice notes, files, and reviews. You retain ownership of your User Content. By submitting it, you grant Lancer a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and distribute it as needed to operate and improve the Services.
You are responsible for your User Content and must not:
Lancer has no tolerance for objectionable content or abusive behaviour. To keep the community safe, we provide tools and processes to moderate content and conduct:
By using the Services, you agree that there is no tolerance for objectionable content or abusive users, and that Lancer may remove content and terminate accounts that violate these standards.
The Services may involve arranging and receiving services in person. Lancer does not screen, supervise, or control users beyond the limited verification described above, and is not responsible for the conduct, acts, or omissions of any user, whether online or offline. You are solely responsible for your interactions with other users. Take sensible precautions, meet in safe circumstances, and use your own judgement before sharing information or transacting.
Using the Services is currently free unless we tell you otherwise. If we introduce fees, subscriptions, or paid features in the future, we will disclose them before they apply, and any in-app purchases will be handled in accordance with the rules of the applicable app store (Apple App Store or Google Play).
The Services, including the Lancer name, logo, software, design, and content (excluding User Content), are owned by or licensed to Lancer and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use of the marketplace. You may not copy, modify, distribute, sell, or create derivative works from the Services except as permitted by law.
The Services rely on, link to, or display content from third parties (for example, hosting, maps and address search, notifications, and advertising). We are not responsible for third-party services, websites, or content. The App displays advertising, which may be personalised in line with your choices and our Privacy Policy.
You may stop using the Services and delete your account at any time in the App under Profile → Privacy & Security → Delete Account. Deletion is permanent and removes your gigs, messages, and bookings.
We may suspend or terminate your access to the Services, with or without notice, if you breach these Terms, create risk or legal exposure for us, or engage in fraudulent, unsafe, or abusive conduct. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnity) will continue to apply.
To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage. Lancer does not warrant that the Services will be uninterrupted, secure, or error-free, or that any user, listing, service, or content is accurate, lawful, safe, or reliable.
To the maximum extent permitted by law, Lancer and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Services or your dealings with other users. To the extent a liability cannot be excluded, our total aggregate liability arising out of or relating to the Services is limited to the greater of the amount you paid us (if any) in the 12 months before the claim, or ZAR 1,000. Nothing in these Terms excludes liability that cannot lawfully be excluded.
You agree to indemnify and hold harmless Lancer and its directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your User Content, your interactions or transactions with other users, or your breach of these Terms or any law or third-party right.
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws principles. Subject to applicable law, you agree to submit to the jurisdiction of the South African courts for any dispute arising out of or relating to these Terms or the Services. Before starting any formal proceeding, please contact us so we can try to resolve the matter informally.
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the App or by email. Your continued use of the Services after an update means you accept the revised Terms.